PRIVACY POLICY

Last updated: 30/07/2026

1. Introduction

Phoenix Fitness Academy is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how it is stored and your rights under UK data protection law.

By using our website or purchasing our services, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

Depending on the services you use, we may collect the following information:

• Name
• Email address
• Telephone number
• Date of birth
• Height and weight
• Health and medical information you choose to provide
• Lifestyle and activity information
• Fitness goals
• Progress photographs
• Body measurements
• Payment information (processed securely by Stripe)
• Coaching notes and programme information
• Communications between you and Phoenix Fitness Academy

We only collect information that is necessary to provide our coaching services and improve your experience.

3. How Your Information Is Used

Your information may be used to:

• Deliver personalised coaching services
• Create training programmes
• Calculate calorie and nutrition recommendations
• Provide PT Distinction app access
• Deliver digital products and Fitness Vault content
• Process payments
• Respond to enquiries
• Provide customer support
• Improve our services
• Meet legal and regulatory obligations

We will never sell your personal information to third parties.

4. Third-Party Services

Phoenix Fitness Academy works with trusted third-party providers to deliver certain services.

These may include:

• Stripe – secure payment processing
• Cognito Forms – onboarding questionnaires
• PT Distinction – coaching platform
• Payhip – Fitness Vault
• Vimeo – exercise demonstration videos
• Titan Email – business communications
• 123-reg – website hosting

Each provider has its own Privacy Policy governing how it processes your information.

5. Health Information

Some of the information you provide may relate to your health, medical history or physical activity.

This information is only used to help provide safe and appropriate coaching recommendations.

Health information is treated with additional care and is only accessed where necessary to provide the services you have requested.

6. Data Security

Phoenix Fitness Academy takes reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

Whilst no online system can guarantee absolute security, we work with reputable providers who maintain appropriate security measures.

7. How Long We Keep Your Information

We only retain personal information for as long as it is reasonably necessary to provide our services, comply with legal obligations or resolve disputes.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where appropriate.
• Withdraw consent where applicable.
• Request restriction of processing in certain circumstances.
• Object to certain uses of your information.
• Request a copy of your personal data.

If you wish to exercise any of these rights, please contact Phoenix Fitness Academy.

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services or legal requirements.

The latest version will always be published on the Phoenix Fitness Academy website.

10. Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email:
info@phoenixfitnessacademy.com

Website:
www.phoenixfitnessacademy.com

Related Policies: Terms & Conditions • Privacy Policy • Refund & Cancellation Policy • Disclaimer