REFUND AND CANCELLATION POLICY

Last  Updated: 30/07/2026

1. Our Promise of Fairness

At Phoenix Fitness Academy, we are committed to providing a fair, transparent and professional service. We understand that circumstances can change, and this policy explains how refunds, cancellations and subscriptions are managed across our services.

We encourage all clients to read this policy before purchasing any programme or coaching service. If you have any questions before purchasing, please don't hesitate to contact us.

2. Phoenix Blueprint

Phoenix Blueprint is a personalised coaching service created specifically for you.

Once your onboarding questionnaire has been reviewed and work has begun on your personalised programme, Companion Book and supporting resources, the service has entered the creation stage.

Because every Blueprint is individually tailored, refund requests will be considered in accordance with UK consumer law and the circumstances of each individual case.

If no personalised work has begun, you may contact us to discuss your options. Once substantial personalised work has been completed or your programme has been delivered, a full refund is unlikely to be appropriate.

3. Monthly Coaching Pathways

Ignite, Ascend, Forge and Elite operate as recurring monthly subscriptions.

You may cancel your coaching subscription at any time through the Stripe Customer Portal or by contacting Phoenix Fitness Academy.

Your cancellation will stop future subscription payments. Access to coaching services, PT Distinction and pathway-specific resources will normally continue until the end of your current paid billing period unless otherwise stated.

Subscription payments that have already been processed are generally non-refundable unless required by UK consumer law.

4. Digital Products & Downloads

Digital products, downloadable resources and other instant-access content are supplied electronically.

Once digital content has been accessed or downloaded, refunds will generally not be available unless required under UK consumer law or where the content is faulty or cannot be supplied as described.

5. Fitness Vault Access

Access to the Phoenix Fitness Vault depends on the product or service purchased.

Clients who receive complimentary Vault access through an eligible coaching pathway may lose access if their coaching subscription ends or if access forms part of their coaching benefits.

Where lifetime Vault access has been purchased separately, access will continue in accordance with the product purchased.

6. PT Distinction App Access

PT Distinction app access is provided as part of selected Phoenix Fitness Academy services.

If your coaching subscription ends or is cancelled, app access may also be removed once your current billing period has ended.

Phoenix Blueprint clients will retain app access for the period included with their purchase.

7. Physical Products & Performance Add-Ons

Physical products and Phoenix Performance Add-Ons are covered by UK consumer legislation.

If an item arrives damaged, faulty or incorrect, please contact Phoenix Fitness Academy as soon as possible so that we can arrange an appropriate solution.

Eligible returns and refunds will be processed in accordance with your statutory consumer rights.

8. Exceptional Circumstances

We understand that unexpected situations can arise.

Where exceptional circumstances occur, Phoenix Fitness Academy may consider alternative arrangements or partial refunds at its discretion. Any decision will take into account the work already completed, services already provided and the individual circumstances involved.

9. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, or if you wish to discuss your individual circumstances, please contact us before making any decisions regarding your service.

Email:
info@phoenixfitnessacademy.com

Website:
www.phoenixfitnessacademy.com

Related Policies: Terms & Conditions • Privacy Policy • Refund & Cancellation Policy • Disclaimer