TERMS AND CONDITIONS OF SERVICE

Last  Updated: 30/07/2026

1. Introduction

Welcome to Phoenix Fitness Academy.

These Terms & Conditions govern the use of all services, products and resources provided by Phoenix Fitness Academy. By purchasing, accessing or using any of our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

These Terms apply to all Phoenix Fitness Academy products and services, including personalised fitness programmes, coaching services, digital resources, the PT Distinction app, the Phoenix Fitness Vault, challenges and any physical products or optional add-ons offered through our website.

If you do not agree with these Terms & Conditions, please do not purchase or use our services.

2. Services

Phoenix Fitness Academy provides a range of fitness and coaching services designed to help clients build sustainable health and fitness habits.

Services may include, but are not limited to:

• Phoenix Blueprint personalised fitness programmes
• Ignite, Ascend, Forge and Elite coaching pathways
• Personalised training guides and companion books
• PT Distinction app access (where included)
• Phoenix Fitness Vault resources
• Digital fitness products and downloadable content
• Fitness challenges
• Optional Phoenix Performance Add-Ons
• Future products and services introduced by Phoenix Fitness Academy

Service availability, features and pricing may change from time to time as Phoenix Fitness Academy continues to develop and improve its services.

3. Eligibility

You must be at least 18 years of age to purchase services from Phoenix Fitness Academy.

By purchasing any programme or coaching service, you confirm that:

• The information you provide during onboarding is accurate and complete.
• You will inform Phoenix Fitness Academy of any relevant medical conditions, injuries or changes to your health.
• You understand that all recommendations are based on the information you provide.
• You accept responsibility for informing Phoenix Fitness Academy if any information changes during your coaching journey.

Phoenix Fitness Academy reserves the right to refuse or discontinue services where it is considered unsafe or inappropriate to continue.

4. Health & Medical Responsibility

Exercise involves an element of risk, and participation in any fitness programme is undertaken entirely at your own risk.

All exercise programmes, nutrition guidance and coaching provided by Phoenix Fitness Academy are intended for general health and fitness purposes only and should not be considered medical advice.

Before beginning any exercise or nutrition programme, you should consult an appropriately qualified healthcare professional, particularly if you:

• Have a medical condition.
• Have recently undergone surgery.
• Are pregnant.
• Have concerns about your ability to exercise safely.
• Are taking medication that may affect your ability to exercise.

If you experience pain, dizziness, shortness of breath or any other unusual symptoms while exercising, you should stop immediately and seek appropriate medical advice.

By using Phoenix Fitness Academy services, you acknowledge that you participate voluntarily and accept full responsibility for your own health, safety and wellbeing.

5. How the Application Process Works

Phoenix Fitness Academy provides personalised services tailored to each client's individual goals, experience, health information and lifestyle.

Before any personalised programme or coaching begins, clients are required to complete an onboarding application. This allows Phoenix Fitness Academy to gather the information needed to create an appropriate programme.

The application process differs depending on the service selected.

Phoenix Blueprint

• Complete the onboarding application.
• Submit payment securely through Stripe.
• Your application will be reviewed.
• Your personalised programme and resources will be created.
• You will receive your personalised Training Guide, Companion Book, PT Distinction app access (where included) and access to any applicable digital resources.

Monthly Coaching Pathways (Ignite, Ascend, Forge & Elite)

• Complete the onboarding application.
• Your application will be reviewed.
• If accepted, you will receive a secure Stripe subscription link.
• Once your subscription is active, your personalised coaching package will be created and ongoing coaching will begin.

Phoenix Fitness Academy reserves the right to decline or postpone any application where further information is required or where participation is considered unsuitable or unsafe.

6. Payments

All payments are processed securely through trusted third-party payment providers, including Stripe.

Phoenix Blueprint and other one-off products require full payment before work begins.

Monthly coaching pathways operate on a recurring monthly subscription. Subscription payments are collected automatically using the payment method provided during sign-up until cancelled.

It is your responsibility to ensure that your payment details remain accurate and up to date.

If a recurring payment cannot be collected, Phoenix Fitness Academy reserves the right to suspend coaching services, app access or other associated resources until payment has been successfully received.

Prices may be updated from time to time. Existing coaching clients will be provided with reasonable notice of any significant pricing changes before they take effect.

7. Refunds, Cancellations & Cooling-Off Rights

Phoenix Fitness Academy aims to be fair, transparent and compliant with UK consumer law.

Phoenix Blueprint is a personalised digital service created specifically for each client. Work begins shortly after payment and includes reviewing your onboarding information, creating personalised resources and preparing digital services.

Monthly coaching subscriptions may be cancelled at any time. Cancellation will take effect from your next billing date unless otherwise agreed. No partial refunds will normally be provided for unused time within an active billing period.

If your coaching or digital services are cancelled or terminated, access to PT Distinction, the Phoenix Fitness Vault and any associated coaching resources may also be withdrawn.

Refund requests will be considered in accordance with UK consumer law and the Phoenix Fitness Academy Refund & Cancellation Policy. Clients are encouraged to read the Refund & Cancellation Policy before purchasing any service.

8. Programme Delivery

Phoenix Fitness Academy aims to deliver personalised services as efficiently as possible while maintaining a high standard of quality.

Once your onboarding information has been reviewed and all required information has been received, your personalised programme will begin to be created.

Depending on the service selected, your coaching package may include:

• Personalised Training Guide
• Companion Book
• PT Distinction app access
• Personal calorie and macro targets
• Exercise demonstrations
• Progress tracking tools
• Phoenix Fitness Vault access
• Coaching resources appropriate to your selected pathway

Estimated delivery times may vary depending on demand, the complexity of your programme and whether any additional information is required.

Phoenix Fitness Academy will keep you informed throughout the onboarding and programme creation process.

9. Digital Services & Access

Many Phoenix Fitness Academy services include access to digital platforms and resources, including PT Distinction, the Phoenix Fitness Vault, exercise demonstration videos and downloadable content.

Access to these services is provided solely for the registered client and must not be shared with any other person.

Clients are responsible for maintaining the security of their login details and should not share usernames or passwords.

Phoenix Fitness Academy reserves the right to suspend or remove access to digital services where:

• A coaching subscription has been cancelled or has expired.
• Payment has not been received.
• These Terms & Conditions have been breached.
• Unauthorised sharing or misuse of digital content is identified.

Whilst every effort is made to ensure digital services remain available, Phoenix Fitness Academy cannot guarantee uninterrupted access where issues occur with third-party platforms, software providers or internet services beyond our control.

10. Coaching & Support

The level of coaching and support provided depends on the coaching pathway or service selected.

Support may include programme guidance, exercise advice, accountability, progress reviews and general coaching assistance appropriate to your chosen pathway.

Phoenix Fitness Academy aims to respond to client enquiries within 24 hours during normal business hours. Response times may occasionally vary during weekends, public holidays or periods of high demand.

Higher coaching pathways may receive priority support in accordance with the service description shown on the website.

Phoenix Fitness Academy is committed to providing professional, respectful and supportive communication throughout your coaching journey.

11. Programme Reviews & Adjustments

Programmes are designed using the information provided during your onboarding application.

Phoenix Blueprint includes one structured programme review within 12 months of purchase to help ensure your programme continues to meet your needs.

Clients enrolled on ongoing coaching pathways will receive programme reviews and adjustments appropriate to their selected coaching service.

Programme updates are based on factors including progress, feedback, consistency, goals and any changes to your health or training circumstances.

Phoenix Fitness Academy reserves the right to decline programme adjustments where inaccurate or incomplete information has been provided.

14. Results Disclaimer

Every client is unique, and results will vary depending on a range of factors, including consistency, effort, nutrition, lifestyle, sleep, medical conditions and adherence to the programme provided.

Phoenix Fitness Academy does not guarantee specific fitness, health or weight loss results. Any testimonials, examples or success stories shared on the website or social media represent individual experiences and should not be interpreted as guaranteed outcomes.

Your success depends largely on your own commitment and participation throughout your fitness journey.

15. Limitation of Liability

Whilst every reasonable effort is made to provide safe, effective and professional coaching services, Phoenix Fitness Academy cannot accept responsibility for injuries, illness, loss or damage resulting from:

• Failure to follow programme instructions.
• Exercising beyond your own abilities.
• Failure to disclose relevant medical conditions or injuries.
• Incorrect use of equipment.
• Advice being ignored or modified without consultation.

To the fullest extent permitted by law, Phoenix Fitness Academy's liability is limited to the amount paid for the service giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits liability where such limitation would be unlawful under UK law.

16. Privacy

Phoenix Fitness Academy respects your privacy and is committed to protecting your personal information.

Personal data is collected and processed only where necessary to deliver coaching services, process payments, communicate with clients and improve the services provided.

Your information is handled securely and in accordance with our Privacy Policy.

By using Phoenix Fitness Academy services, you acknowledge that your information may be shared with trusted third-party providers where necessary to deliver the services you have requested, including payment processors, coaching platforms and other service providers.

For full details of how your information is collected, stored and used, please refer to the Phoenix Fitness Academy Privacy Policy.

17. Changes to These Terms

Phoenix Fitness Academy may update these Terms & Conditions from time to time to reflect changes in services, business practices or legal requirements.

The latest version will always be available on the Phoenix Fitness Academy website and will display the date it was last updated.

Continued use of Phoenix Fitness Academy services following any updates constitutes acceptance of the revised Terms & Conditions.

18. Contact Information

If you have any questions regarding these Terms & Conditions or any Phoenix Fitness Academy service, please get in touch.

Email:
info@phoenixfitnessacademy.com

Website:
www.phoenixfitnessacademy.com

Phoenix Fitness Academy aims to respond to all enquiries as promptly as possible during normal business hours.

Related Policies: Terms & Conditions • Privacy Policy • Refund & Cancellation Policy • Disclaimer